Saturday, December 20, 2008

Solution: Trouble activating Virgin Mobile's TNT Phone

if you are running into 06-07-5000 error activating TNT phone, try this:

1. go the virgin mobile's website and activate the phone. You will get the phone number (based on your address) and MSID number. you will need these.

2. Come back to the phone. Press ##virgin#, press Yes to confirm
3. Instead of "Activate the phone", choose edit. you will see some random number, erase that (using BACK button) and type your new phone number.
4. press OK, you will see another random number. Erase that and type your 10 digit MSID number (ignoring potential leading zeroes).
5. Hit OK and you are done.

They tell you (if you call them) that it might take up to 4 hours to activate, but mine activated instantenously. Good luck!

19 comments:

Paige said...

THANK YOU!! :)

Anonymous said...

Thanks so much. It saved me at least 15 minutes on their horrible phone service w/ people who are very difficult to understand.

Anonymous said...

Many thanks!!!

Anonymous said...

Thank you! This worked wonders.

Travis said...

Thanks a million for this info! I just used it to program the Virgin Mobile Mantra so it works on phones other than the TNT. I sat on hold with for 30 minutes before I had to hang up. With your advice my phone was running in less than five minutes. Thanks again! I really appreciate this!

Anonymous said...

Cheers to you! I just received my Virgin Mobile "Arc", got the network problem code that ends with 5000. It was the middle of the night and after reading so many condemnations of Virgin's customer service, that trick saved me a night of dread. The menu structure just differed a little: On my Arc "edit" took me to "MSID" and another 3 letter one above it. I simply clicked into MSID with the # from online as you suggested,then went into the other menu item above guessing it was the phone number, and boom! It worked...So the menus may be different but paying careful attention to codes for various Virgin phones and their difference in menus, I think your edit trick totally rocks!!!

Anonymous said...

thanks a million!!!!

Anonymous said...

the best answer available on the net for this issue. Captured all minor details like deleting the existing number and not cosidering the leading 0s

dannycia said...

Thanks!

ttownsk8er said...

does this work with the rumor 2 phone by virgin mobile?

Anonymous said...

Well, this might have worked if I knew I needed to write down that MSID number...

Anonymous said...

Thank you. I was porting my number from another provider, and was having trouble activating my service. This tip made it quick and easy, and I had service in less then 5 minutes!

Anonymous said...

Woohoo! I just did a random google with my activation trouble, and this was the first thing that came up, and it worked! Merry Christmas, you just got my husbands Christmas gift activated for him! I love you!!!

Myr said...

Thank you so much! Worked like a charm on my Samsung Montage!

Denise Scoubidou said...

If I could go to the Virgin Mobile web site and activate my phone there, I wouldn't need any of this information. Duh?

Anonymous said...

Thank you! I was trying to reactivate an older Kyocera and Virgin's own web site support wasn't fast or helpful. This did the trick in minutes. Thank you!

Anonymous said...

works fast and instant thank you

Anonymous said...

Thanks for posting! Worked perfectly

zega said...

Solution is copy all the numbers from old phone into new phone (i mean MEID and MSID)
Those numbers can be found if you type ##virgin# (##847446#)
Problem in case of phone swap is to get freaking MSID, pull that from your old phone and you're good.